Refund policy

We’re Committed To Your Satisfaction!

Shop with confidence, knowing that your happiness is our #1 priority.

90-Day Satisfaction Guarantee

At My Derma Dream, we proudly stand behind every skincare device, topical, and

accessory we sell with our 90-Day Satisfaction Guarantee.

We invite you to:

If at any point you’re not satisfied with your results, our Dream Team is here to help. We

offer product exchanges or alternative solutions designed to help you achieve your

skincare goals.

Contact our Dream Team: 786-442-2626

Device Warranty

All My Derma Dream devices include a one-year warranty against manufacturer defects.

If your device does not function as intended during this period, we will provide a

replacement device.

To initiate a warranty exchange:

Proof of purchase is required for all warranty claims.

Exchanges & Alternative Products

We believe skincare is personal—and sometimes it takes the right match.

Serums, Topicals & Consumables

These items are not eligible for return due to quality and safety standards.
If you’re unhappy with a serum or topical, we’re happy to provide a free alternative product.
No return is required—please dispose of the original product responsibly.

Devices

If you are dissatisfied with your device within the satisfaction period, you may

exchange it for another device of equal or lesser value from our catalog.

Our skincare consultants are available to guide you toward the best solution for your

Needs.

How to Begin the Process

To request an exchange, alternative product, or support with your order, please contact us:

Phone: 786-442-2626

Our Dream Team will guide you through the next steps.

For exchanges, proof of purchase and proof of product condition (photos may be required)

are necessary.