Cancellation Policy

CANCELLATION POLICY

We’re Here To Support You Every Step Of The Way!

At My Derma Dream, we understand that plans can change. Our team is always here
to assist you with any questions or requests regarding your order.



HOW TO REQUEST A CANCELLATION

If you would like to cancel your order, please contact our Dream Team as soon as
possible:

📞 Phone: 786-442-2626

📧 Email: info@mydermadream.com

Our team will review your request and guide you through the next steps.



ORDER CANCELLATION ELIGIBILITY

Orders cannot be cancelled if they’ve been processed, prepared for shipment, or
shipped.

Once an order has entered processing or has been prepared for fulfillment, it is no
longer eligible for cancellation.

If a tracking number has been assigned or the order has been shipped, cancellation
requests cannot be completed.



SUBSCRIPTIONS & MEMBERSHIPS

For subscription-based products, including our Unlimited Skincare Membership:

● Cancellation requests apply to future billing cycles only

● Charges that have already been processed are non-refundable

● Once billed, membership fees cannot be reversed

We recommend contacting our team prior to your next billing date to ensure your
request is handled in time.



IMPORTANT NOTES

To ensure clarity and consistency, please note:

● Cancellation requests must be made through our support team

● Orders that have already been processed, fulfilled, or shipped cannot be
canceled

● Digital products, services, or activated memberships are not eligible for
cancellation or refund once processed

● Failure to contact support prior to processing or shipment does not qualify an
order for cancellation



WE’RE HERE TO HELP

Even if your order is no longer eligible for cancellation, our team is always happy to
assist with available options, including exchanges or alternative solutions where
applicable.

Your satisfaction is always our priority, and we’re here to support you every step of the
way.